WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
EZINE:
In this week's Computer Weekly, we look ahead to the challenges facing IT leaders in 2013 and examine how the shift to digital will change the role of the CIO. A new report details how CIOs must adapt to work more closely with business colleagues. And our first buyer's guide of the year focuses on software as a service. Read the issue now.
WHITE PAPER:
This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.
WHITE PAPER:
This report documents ESG Lab's hands-on validation testing of Virident FlashMax II PCI Express (PCIe) SCM drives, with a focus on their multi-dimensional performance capabilities.
WHITE PAPER:
The flexibility and cost alternatives provided by virtualization, cloud computing and SaaS present organizations with a choice of platforms to run applications or a business service. These computing models highlight the need for a better capacity management process. Learn about effectively managing capacity for improvements in business services.
WHITE PAPER:
Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash, and some have decided to freeze hiring and re-evaluate project budgets. Learn how project management tools can help drive strategic planning and decision making for greater efficiency in your organization.
EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
EGUIDE:
As organizations adopt new technologies, they find themselves taking on rather large data center projects. The failure of a data center update can jeopardize an entire organization's existence. This e-guide gives you the first steps you will need to start your project off on the right foot.
EBOOK:
This Handbook offers guidelines for disaster recovery testing today, with a look at the variety of technologies and practices in use. You will find an expert Q&A outlining technologies that can make DR testing more effective. Another piece takes a look at how one company's quarterly DR test helped prepare them for Hurricane Sandy.
EGUIDE:
As more organizations shift their attention to managing their AWS resources, best practices have emerged. Access this e-guide to learn how to maximize your AWS ROI, the need to rethink your approach to cloud computing, and more.
