MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Voxeo
Telephone self-service has fast become popular among contact centers due to its capabilities in providing better, faster service at lower costs. Industry leaders strive for ways to provide greater levels of personalization in self-service and continuously evaluate potential for increased usage and call completion rates.
Interactive voice response (IVR) systems are evolving to better enable users to perform tasks through automation more efficiently than using live agents. This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Check out this expert report now for more insight on IVR and how to choose the vendor that best suits your company's needs.
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