EZINE:
In this week's Computer Weekly, the metaverse is set to become a highly competitive commercial playground –profitable markets but also high-profile failures will follow. IT contractors have been hit by cyber attacks on the firms that pay their wages – we examine the impact. And we ask if it's time to plan for quantum computing. Read the issue now.
EGUIDE:
Social media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
EGUIDE:
In this e-guide, expert consultant Reda Chouffani explores how to adapt ECM to handle increasing volumes of content and coordinate with cloud-based systems. Discover 7 key capabilities of modern ECM systems like robust mobility, seamless integration with LOB systems, analytics, and 4 more.
EGUIDE:
Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.
EGUIDE:
In this expert e-guide, we explore how to adapt enterprise content management (ECM) to handle increasing volumes of content and coordinate with cloud-based systems. Uncover 7 key capabilities that are in increasingly high demand for ECM systems, including robust mobility, seamless integration with LOB systems, analytics, and 4 more.
EGUIDE:
In this expert e-guide, we explore the roles of public and private clouds as well as on-premise systems in big data management. Learn about the potential impact of cloud services on data lakes and analytics; plus, find out how to incorporate cloud-based machine-learning and AI into your big data strategy.
WHITE PAPER:
This whitepaper considers tactics to capitalize on a variety of data organizations have at their disposal. It also discusses how the right tactics and culture can give end-users the experience and confidence they need to continue being paying customers.
EGUIDE:
Implementing the right ECM strategy can be difficult: it means striking the correct balance between accessibility, control, and data integration. In this e-guide, we explore the concept of ECM software integration, enabling you to share formerly siloed information. You'll learn how to optimize user access without sacrificing IT control.
EGUIDE:
The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
EGUIDE:
Data grants insight into your talent's performance, but how can you use data from across the company to determine how an individual employee's performance assists in reaching your goals?
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