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N-able Help Desk Manager: Free 30-Day Trial sponsored by Solarwinds N-able SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers. Posted: 09 Jun 2014 \| Premiered: 09 Jun 2014 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

TDWI Report: Best Practices for Deploying Dashboards and Scorecards sponsored by TDWI content provided by Advizor Solutions WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans. Posted: 01 Sep 2006 \| Published: 01 Jul 2006 TOPICS: Application Development \| Business Metrics \| Business Performance Management \| Dashboards \| Enterprise Portals \| Help Desk Management Services \| Real-time Analytics \| Reporting Software \| Systems Integration

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

JIRA 3.11 sponsored by Atlassian TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems. Posted: 27 Sep 2007 \| Premiered: 26 Sep 2007 TOPICS: Application Programming Interfaces \| Debugging \| Help Desk Management Services \| Operating Systems \| Project Management Software \| Software Project Management \| Software Quality Assurance \| Software Testing \| Troubleshooting

SDI: Next Level Service Desk Strategies sponsored by Citrix Online UK EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service. Posted: 01 Jun 2011 \| Published: 01 Jun 2011 TOPICS: Customer Satisfaction \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Management \| Systems Management \| Technical Support Staff

What is Intel Core vPro Technology sponsored by Intel VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states. Posted: 15 Jun 2012 \| Premiered: 15 Jun 2012 TOPICS: Desktop Computer Support \| Desktop Management \| Hardware \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Systems Management

Recruit and Build the Right Team for Your Service Desk sponsored by Citrix Online- GoToAssist WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. Posted: 06 Oct 2011 \| Published: 06 Oct 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Human Resources Management \| Human Resources Services \| Management Training \| Recruiters \| Recruiting Services

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT sponsored by IBM WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM. Posted: 20 May 2011 \| Published: 01 Dec 2010 TOPICS: CIOs \| Cloud Computing \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Managed Security Services \| Risk Management

The Growing Importance of IT Support Services sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. Posted: 27 Jul 2012 \| Published: 01 Nov 2011 TOPICS: Data Center Management \| Data Centers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| High Availability \| IT Management

Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits sponsored by VMware, Inc. CASE STUDY: TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount. Posted: 31 Aug 2007 \| Published: 01 Aug 2007 TOPICS: Business Process Management \| ERP \| ERP Software \| Fault Management \| Help Desk Management Services \| Help Desk Software \| Network Performance \| Peripheral Hardware \| ROI \| TCO \| Transportation Industry \| VMware \| Workstations

Problem Tracking Reports