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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

Harness Applications to Accelerate Success sponsored by Hewlett-Packard Enterprise WHITE PAPER: This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Application Integration \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| Desktop Applications Management \| Enterprise Application Integration Middleware \| IT Service Management

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option sponsored by IBM WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized. Posted: 08 Jul 2015 \| Published: 17 Jan 2014 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| Workload Automation

Adopting ITSM Technology to Support ITIL Initiatives sponsored by ServiceNow WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services. Posted: 19 May 2014 \| Published: 07 May 2013 TOPICS: Asset Management Services \| IT Asset Management \| IT Management \| IT Service Management \| ITIL \| Software as a Service \| Systems Management \| Systems Management Services

Efficient and Effective Strategies for ITIL and ITSM sponsored by ORSYP WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Service Management \| ITIL

15 Popular IT and Business Certifications sponsored by Global Knowledge WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular. Posted: 30 Apr 2014 \| Published: 30 Apr 2014 TOPICS: Certification Programs \| IT Departments \| IT Management \| IT Service Management \| IT Workforce

Consolidation: The Foundation For IT and Business Transformation sponsored by ServiceNow WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more. Posted: 19 May 2014 \| Published: 31 Jul 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL

Mitigating the Risks of Outsourcing sponsored by Hewlett Packard Enterprise WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| CIOs \| IT Governance \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| Outsourcing

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Market Overview: SaaS IT Service Management Tools sponsored by BMC Software, Inc. WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization. Posted: 14 Oct 2013 \| Published: 21 Feb 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Service Management