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Service Experience: The Next Value Driver for Global Business Services sponsored by ServiceNow WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations. Posted: 06 Oct 2023 \| Published: 06 Oct 2023 TOPICS: IT Management

11 Required Monitoring Platform Capabilities for Enterprise DevOps Teams eBook sponsored by Datadog WHITE PAPER: As DevOps teams work with an unprecedented volume of data, effective end-to-end monitoring is a key capability for any DevOps initiative. Here, explore the 11 required monitoring platform capabilities for enterprise DevOps teams. Download it here. Posted: 10 Dec 2021 \| Published: 21 Jan 2021 TOPICS: Application Development \| IT Management

5 Building blocks for strengthening your IT security program sponsored by AT&T Cybersecurity WHITE PAPER: Given how rapidly cybersecurity threats emerge and change, it can be hard to keep up. Security leaders must be ready to build security programs that will take their operations to a whole new level of risk reduction— without hampering the flexibility and recovery offered by digital transformation in a post-pandemic business world. Posted: 08 Feb 2021 \| Published: 08 May 2020 TOPICS: Security \| Security Best Practices

Magic Quadrant for the CRM Customer Engagement Center sponsored by ServiceNow WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant. Posted: 08 Jul 2022 \| Published: 08 Jul 2022 TOPICS: IT Management

11 Ways Infrastructure and Service Visibility Delivers Benefits Across IT sponsored by ServiceNow WHITE PAPER: This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together. Posted: 06 Oct 2021 \| Published: 06 Oct 2021 TOPICS: IT Management

The Holistic Identity Security Maturity Model sponsored by CyberArk WHITE PAPER: Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model. Posted: 24 Mar 2023 \| Published: 24 Mar 2023 TOPICS: IT Management

100+ Million Cameras – AI and Video are Changing the Edge sponsored by Western Digital WHITE PAPER: Learn how the drastic increase in network cameras and use of AI is causing organizations to rethink their edge architectures. Posted: 23 Nov 2020 \| Published: 23 Nov 2020 TOPICS: IT Management

The Business Value of Running Applications on VMware Cloud on AWSin VMware Hybrid Cloud Environments sponsored by VMware WHITE PAPER: Discover how VMware customers were able to achieve strong business value and cost reductions. Posted: 16 Apr 2021 \| Published: 16 Apr 2021 TOPICS: IT Management

Reinventing Work: New Imperatives for the Future of Working sponsored by Slack WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work. Posted: 19 Jan 2022 \| Published: 19 Jul 2021 TOPICS: IT Management

Reimagining IT Service Delivery and Operations in Unimagined Times sponsored by ServiceNow WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform. Posted: 19 Jan 2022 \| Published: 15 Jul 2020 TOPICS: IT Management